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Quality Reporting Software

Quality Audit & Reporting Software for Cross-Functional Leaders

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Identify, Share, and Resolve Quality Issues with Ease

Paper-based manual reporting of potential nonconformities, customer complaints, and issue investigation makes it exceedingly difficult to track, follow up on, and resolve quality issues—particularly across worksites and functional teams.

Quality Concern Reporting software from Benchmark Gensuite is an intuitive digital solution that simplifies the process and enables swift, effective action by enabling employees, contractors, customers, and visitors to easily report quality defects and potential issues observed in the field. QMS and compliance teams can then access the same information and manage the process with easefrom initial investigation through issue resolution.

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Log Concerns and Customer Complaints, Drive Action, and Identify Trends

Access via kiosk, Apple & Android mobile devices, and QR code makes it easy to communicate issues and identify quality risks and opportunities for improvement on-site or in the field
Enable customers to provide general requests, remarks, and complaints
Assign key issues for additional investigation and ensure all concerns have been addressed
Transfer concerns across facilities for true issue ownership
Track and manage follow-up actions through seamless integrations with Action Tracking System, Compliance Calendar, Quality Incident Management and Continuous Improvement apps
Drive continuous quality improvement, reduce repair & warranty costs, and avoid future quality defects/escapes by identifying leading indicators and systematic trends

Awards and Recognition

Benchmark is honored to have received accolades and many industry awards for helping our subscribers reach ESG success.

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Tate & Lyle

"$20M in program savings based on data being collected and acted upon in Benchmark"

– Quality Management Issue Resolution

Enable Engagement Across the Enterprise for a Comprehensive EHSQ Program

Benchmark Quality Concern Reporting software enables quick communication of quality hazards so you can proactively address issues and prevent future occurrences. Through seamless integration with other Benchmark Gensuite solutions, you’ll gain effective and comprehensive quality management capabilities with full visibility from initial concern report to closure.

I use the Benchmark Concern Reporting function most in my work. It helps us to track all incidents. It supports our investigation process.”

– Compliance Leader in Aviation & Aerospace
Benchmark EHS Software user for 2+ years

Quality Concerning Reporting is Compatible with These Benchmark Tech Tools

Powered by advanced technologies, Benchmark Tech accelerates and delivers digital transformation across every platform. And it’s integrated with every Benchmark Gensuite subscription.

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Mobile App | iOS | Android

Use our full suite of solutions with ease, anywhere you are, from your smartphone or tablet.

Blue and Green Analytics by Tableau

Dashboards & Analytics®

Access detailed data and insights to make clear decisions and drive actionable, operational change.

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Ask Genny®: Virtual Assistant

Tap, type or speak to Genny to make your ESG operations more interactive and efficient.

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U Connect®: In-App Remote Collaboration

Unite your entire team or company and collaborate with remote experts and colleagues in real time.

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IoT: Connected Enterprise/Worker

Enhance decision making, protect workers and improve processes by integrating wearables and smart devices.

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Data Exchange Layer

Configure, adjust and monitor internal and third-party IT system data connections and integrations with Benchmark applications and workflows.

Ai Advisor

PSI AI Advisor: Artificial Intelligence

Our AI-powered solutions produce actionable insights and help companies identify and plan for risks.

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Computer Vision

Utilize Artificial Intelligence and facility camera systems to monitor site operations and job tasks to identify risks and incidents for timely follow-up through Benchmark applications.

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System Interoperability APIs

Establish direct, efficient and secure data connection between Benchmark applications and external IT systems based on industry standard Application Programming Interface (API) infrastracture.

See Our Quality Concern Reporting Solution in Action

Plug into the comprehensive Benchmark solution
Deploy the system in as quickly as 4-6 weeks.
Extend and evolve your programs continuously

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