Subscriber Success
Improving business performance and enhancing productivity, together
Engaging & Empowering Subscribers for Digital Implementation Success
For nearly two decades, we’ve been building our intuitive applications in collaboration with our global subscriber community to enable functional excellence in Environmental, Health & Safety (EHS), Sustainability, ESG Reporting, Quality, Operational Risk, Stewardship, and Supply Chain Risk Management—because we believe true innovation can only be possible by working together to overcome challenges. Our pathway to successful implementation couples cross-functional support team engagement with a focus on delivery milestones for both the short and long-term needs of your organization.
Because our subscribers’ success is our success, we continue to rely on a proven implementation strategy, driven by the unique needs and engagement of each subscriber to enhance performance at all stages of the digital transformation journey!
The Benefits of Benchmark’s Sustainability Tools
Deployment Methodology & Success
Our collaborative approach to continuous solutions innovation – for over 2 decades – is to work with you throughout your deployment & beyond, from initial set-up to ongoing operating and support services, ensuring success from day one.
Implementation for Scale
Customized and reflecting of your industry, size, scale, and operations profile, desired modules, and intended use—including standard and advanced features and custom spec extensions.
Unlimited User Access Your Enterprise
No per-user or up-front license costs means every member of your team can access your Benchmark Gensuite solutions—with unrestricted access throughout your deployment.
One-Time Setup & Deployment Services
Initial set up covers everything from IT integrations and application configuration, to organizational hierarchy and training and launch support.
A Unified Platform that Stands Out In the Crowd
Mobile | iOS & Android Apps
Available for Apple, Android, & Amazon devices at no additional charge. Access every application with a consistent user experience.
QR Code | EZ Scan
Scan QR codes using a smartphone or tablet from the Benchmark Gensuite Mobile app. No need to purchase additional scanning equipment.
Integrated Reporting & Data Mining Tools
Out-of-the-box data mining, reporting, and charting tools in every application—including customizable dashboards and automatic email notifications.
Self-Service | System Config & User Management
Solutions are customizable with self-service configuration options and continuous monitoring. The built-in utilization index showcases how sites are engaging with the platform using real-time metrics.
Dashboards & Analytics
Business intelligence integrated directly into Benchmark Gensuite—pre-configured with industry-standard, best practice reports.
Ask Genny® – AI At Your Service
Say or type commands with our fully embedded, AI-driven virtual assistant to instantly report, view, and platform-related information.
Service & Support Excellence
Here to support you – globally – to provide immediate and localized service
Global Customer Team – Always There
Our support staff is available 24/7 at our 10 offices in 14 countries—with a combined EHS knowledge of 100+ years!
Dedicated Customer Point of Contact
Rely on regional-based, one-on-one support to manage your account, oversee and identify program needs, and fulfill commitments.
Integrated Help – User Support & Training
Online user support is available anytime, anywhere with the Benchmark Help Me! portal and extensive on-demand and live training options.
Partner Network
Our diverse spectrum of partners help us to deliver specialized expertise, content, and solutions to meet your needs. Learn more!
Subscribers Community
We’re dedicated to engaging, evolving, and collaborating with our world-class subscriber community, spanning over 30 industries around the globe, to understand their needs—so our tools can effectively meet their unique and evolving workplace challenges.
Annual User Conference
Customer Advisory Board
Idea Exchange
Solution Innovation Workgroups
Success Stories
Hear what our subscribers are saying
Subscriber Testimonial
What has been your experience working with the Benchmark Gensuite team?
Subscriber Testimonial
How has the Benchmark Gensuite platform amplified your management systems and programs?
Featured Case Studies
ReNew Power Aggregates Safety Data, Engages Teams, & Streamlines EHS Workflows
Implementing a Globally Successful EHS&S Platform in Four Months
The Benchmark team worked closely with this company’s EHS&S leadership team to precisely target the suite…
Journey to Carbon Neutral: Tracking & Allocating Renewable Energy Credits
Advancing Product Compliance Excellence with Tetra Tech
Keeping pace with global regulatory change and understanding its practical impacts on product design…
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