Quality Concern Reporting Software

Report and Register Quality Concerns to Quickly Resolve and Improve Issues

Quality Concern Reporting

Identify, Share, and Resolve Quality Issues with Ease with Quality Reporting Software

Paper-based manual reporting of potential nonconformities, customer complaints, and issue investigation makes it exceedingly difficult to track, follow up on, and resolve quality issues—particularly across worksites and functional teams.

Quality Concern Reporting software from Benchmark Gensuite is an intuitive digital solution that simplifies the process and enables swift, effective action by enabling employees, contractors, and customers to easily report quality defects and potential issues observed on-site or in the field. QMS and compliance teams can then access the same information and manage the quality audit process with ease—from initial investigation through issue resolution.  

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Why Quality Concern Reporting for Your Quality Management Program?

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Streamline Communications:

Easily communicate issues and identify quality risks and opportunities for improvement on-site or in the field with access via kiosks, mobile devices, and QR code.

Gather Real-World Feedback:

Enable customers to provide general requests, remarks, and complaints.

Resolve Quality Issues:

Assign key issues for additional investigation, transfer concerns across facilities for true issue ownership, and ensure all concerns have been addressed.

Drive Continuous Improvement:

Reduce repair & warranty costs and avoid future quality defects/escapes by identifying leading indicators and systematic trends.

Integrate Seamlessly:

Track and manage follow-up actions through seamless integrations with Action Tracking System, Compliance Calendar, Quality Event Management, and Continuous Improvement.

Learn how you can log concerns and customer complaints, drive action, and identify trends with Quality Reporting Software.

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Features & Benefits​

Enable Engagement Across the Enterprise for a Comprehensive EHSQ Program

Communicate Quality Issues or Concerns

Engage employees in the reporting of concerns through easy-to-use open-access forms and assign key issues for additional investigation.

Proactively Address & Prevent Issues

Identify systematic trends and leading indicators using charting and reporting features.

Increase Visibility

Seamlessly integrate with other Benchmark Gensuite applications to track and manage follow-up actions—from initial concern report to closure.

Take Your Program to the Next Level with Advanced Tech & AI​

Our Quality Program Management solutions seamlessly integrate with these AI and advanced technologies to increase your insights and maximize your impact.
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Benchmark Gensuite Mobile​

Connect on the go for functionality and flexibility wherever work is— from the office to the field.​

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Platform APIs

Experience seamless integration & productivity with a harmonized digital ecosystem.

DXP | Data Integrator

Seamlessly integrate, transform, and publish data across your organization & Benchmark Gensuite solutions.

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See What People are Saying

Unlock the Full Power of our Quality Program Management Solutions Suite

Join Our Over 3 Million Users Who Trust Our Quality Program Management Software

Comprehensive Quality Management: Resolve issues, manage audits, and mitigate risks.

On-Time Closure: Monitor real-time containment & corrective action plans.

Easy-to-Use: Engage employees in quality concerns to increase accountability.

Built-In Analytics: Define, measure, & improve on program requirements.

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